We want to make sure you’re happy with your purchase, so here’s our return and refund process:

Returns

• Returns can be made within 30 days of receiving your purchase.
  
  
• Items must be unused, in their original packaging, and in a condition suitable for resale.
  
  
• Certain items (e.g., food, gift cards, or health and personal care items) cannot be returned.
  
  

Refunds

• After we receive and evaluate your return, we will inform you whether your refund has been approved or denied.
  
  
• Upon approval, the refund will be processed to your original method of payment.
  
  

Exchanges

• Items will only be replaced if they are found to be defective or damaged.
  
  
• If an exchange is needed, contact us at buzzypetshoptx@gmail.com.
  
  

Return Shipping Costs

• Return shipping costs are your responsibility, unless the item is defective or incorrect.
  
  
• Return shipping fees are non-refundable. If a refund is granted, the return shipping fee will be subtracted from the total amount.

For assistance with returns or exchanges, email us at buzzypetshoptx@gmail.com.